Refund Policy

Last updated: August 19, 2026

This Refund Policy applies to downloadable software products sold by Planta IA Advisory through Paddle.

30-day refund window

You may request a refund within 30 days of the date of purchase if the software does not meet the description provided for the edition you purchased.

How to request a refund

To request a refund, use our contact page and include the email address used for the purchase, the order reference if available, the purchased edition, and a short description of the issue.

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all orders and processes approved refunds.

Technical setup

Our products are developer-oriented local software. Before purchasing, please review the edition description, included features, technical requirements, and environment responsibilities. Compatibility, installation, dependencies, hardware, document preparation, and local environment configuration remain the buyer’s responsibility.

Refund review

We aim to review refund requests promptly. Where a refund is approved, it is issued through Paddle using the original transaction whenever possible. Processing times may vary depending on the payment method and financial institution.

Your legal rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.

Contact

For questions about this policy, please use ourcontact page.